Privacy Policy

This Privacy Policy explains how Olio LLC ("Localcall", "we") collects, uses, and shares personal information when you use the Service. We are the controller (and, for California residents, the "business") responsible for your information.

We collect information you provide and information generated when you use the Service:

• Account information: your email address, name (if provided), profile image (if you sign in with Google), a securely hashed password, your terms-acceptance record, and your newsletter preference.
• Authentication data: if you sign in with Google, OAuth tokens needed to authenticate you; if you use email sign-in, a short-lived magic-link token.
• Payment information: we use Stripe for checkout and store only your Stripe customer ID and credit/transaction amounts. We never receive or store your full card number.
• Call data: the destination phone number and call metadata (time, duration, destination country, line type, mode, pricing, and result status). Ordinary live captions are shown during a call and discarded when it ends. Managed team calls may retain transcripts and structured results.
• ChatGPT and connected-app data: OAuth client and consent records, the linked team and scopes, destination and objective, selected playbook and languages, recipient-consent basis, managed-call transcript and result data, and the sanitized status, result, and widget updates returned to ChatGPT.
• Technical and usage data: IP address (anonymized in analytics), device and browser information, and cookie identifiers.

We use personal information to:

• Provide the Service - place your calls, run translation and AI-agent features, and show your history.
• Process payments and manage your prepaid wallet and credits.
• Provide support and respond to your requests.
• Secure the Service, prevent fraud and abuse, and enforce our Terms.
• Comply with legal, tax, and regulatory obligations, including sanctions screening.
• Send transactional emails, and - only if you opt in - product updates and offers.
• Improve and develop the Service.

If you are in the European Economic Area or the United Kingdom, we process your information to perform our contract with you, to comply with legal obligations, for our legitimate interests in operating and securing the Service, and on the basis of your consent (for example for optional analytics cookies or marketing emails). You may withdraw consent at any time.

Ordinary live captions and translations are processed during the call by our AI providers and are discarded when that call ends. Managed team calls are different: Localcall stores the managed-call transcript, task status, clarifications, and structured result so the linked team and authorized connected app can follow and audit the task. ChatGPT receives only the sanitized tool outputs described by each tool; transcript updates are delivered to the call-control widget rather than the model.

Localcall does not record audio for ordinary calls or ChatGPT-managed calls. A team owner may separately enable audio recording for other team agent calls, in which case the team is responsible for required participant disclosure and consent. Every managed automated call identifies itself as an AI assistant.

We share personal information with the following categories of service providers (subprocessors) that help us operate the Service, only as needed to provide it:

• Payment processing.
• Telephony and call routing providers.
• AI processing providers for live translation, automated managed calls, transcripts, and structured results.
• OpenAI when you choose to connect LocalCall to ChatGPT; LocalCall returns only the tool outputs and widget data needed for that integration.
• Transactional and sign-in email delivery.
• Optional single sign-on and, with your consent, product analytics.
• Error monitoring, with your consent.
• Legal and safety recipients, and a buyer or successor in a merger or sale of the business.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under California law.

We use essential cookies to keep you signed in and to secure the Service. With your consent we also use Google Analytics (with IP anonymization) and Sentry error monitoring. You can accept or reject analytics from the cookie banner. See our Cookie Policy for details.

We keep account information while your account is active and retain call billing metadata as needed for history, tax, accounting, safety, and fraud prevention. Ordinary live captions are discarded when the call ends. Managed-call transcripts and structured results are retained for 90 days by default, or for the retention period configured by the team, then transcript and result content is purged. OAuth access tokens expire after 15 minutes, refresh tokens after 30 days, and revocation invalidates active grants. Optional audio recordings for non-ChatGPT team agent calls follow the team's recording and deletion controls. We may retain limited records where required by law or to resolve disputes or prevent fraud.

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion or correction of your personal information.
• Opt out of the sale or sharing of personal information - note that we do not sell or share your information.
• Not be discriminated against for exercising your rights, and to appeal a denied request.
• Use an authorized agent to make a request on your behalf.

To exercise these rights, email [email protected]. We will verify your request and respond within the timeframes required by law.

If you are in the EEA or the UK, you have the right to access, correct, delete, restrict, or object to processing of your personal information, the right to data portability, the right to withdraw consent, and the right to lodge a complaint with your local data-protection authority. To exercise these rights, email [email protected].

You can revoke a ChatGPT or other connected-app grant from the team's Agents tab and can delete your account from Settings. Self-service deletion removes sign-in credentials, connected accounts, and profile details and deactivates the account. Managed-call transcript and result content is purged under the team's retention setting; you may contact [email protected] to request earlier deletion where applicable. Legal, financial, safety, and anti-fraud records may be retained as required.

We operate from the United States and our subprocessors may process information in the US and other countries. Because calls route over the global telephone network, call data may transit multiple jurisdictions. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for international transfers.

We use technical and organizational measures to protect your information, including encrypted connections, hashed passwords, Stripe-hosted card entry so we never handle card numbers, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact [email protected] and we will delete it.

We may update this Privacy Policy from time to time. For material changes we will provide notice by email or in the Service, and we will update the "last updated" date above.

For privacy questions or to exercise your rights, email [email protected]. Localcall is operated by Olio LLC.